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There are a few things you should consider when evaluating your web hosting customer service. The first is response time. If you send an e-mail asking for support and it takes more than 24 hours to get a response, you should look for another web host. Time is crucial. Find out if your support has technical expertise by asking a few questions and seeing how they respond. If you get a nice response without actually answering your question, or get a rude response, look for a different host. You can tell a lot about what kind of service you will get from a web hosting provider, by what type of customer support they offer. You can also look and see if your web host offers FAQ and technical support documentation online. Many issues you have can be resolved this way and it can be a very valuable time-saving resource. These resources take time and effort to create and maintain and show your web host has committed to helping you resolve problems quickly.