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Before you sign up with a web hosting provider, there is one truly easy way to find out how committed they are to customer service. If the hosting provider states that they offer a 24/7 live chat support utility, try it out during off hours, usually late at nights, or on the weekend. If you get a real person, chances are the web hosting provider is living up to their claims. If you do not, it could be a chance occurrence, but it may also be an indicator that their support is not really available 24/7.
Some web hosting providers will answer sales questions promptly and then drop the ball when it comes to support issues. Make sure you find a hosting plan that offers at least a 7 day money-back guarantee so that you can thoroughly test their support system. If you find that the web hosting provider is no longer as quick to respond, you may need to try another company.